Free exchanges and returns
All product exchanges and returns are easy and free of charge. If you wish to try our products on, order them online; you will then have 14 days to try and return them to us for free if you are not entirely satisfied. State the reason for your return in your online account, and print the return slip. Once we have received your product in our workshop just next to Rennes (Brittany, France), we will proceed to quality control and will then gladly exchange your item.
All our products have a life-long warranty, for all problems relating to workshop mishaps. Should the product present a manufacturing defect despite all the care and attention we pay, we will of course exchange it for life, without any other conditions.
If you have damaged an Aurak product and it can still be repaired, do not throw it away! We will repair it in our workshop. Send us the product, and an estimate for the repair work will be sent back to you for approval.
Do you have any questions?
Leave us a message via our contact form.